If you are not completely happy with your purchase, simply return it along with your original sales receipt to Jakes Home Centre within thirty (30) days** of purchase. We'll either repair it, replace it, refund your money, or credit your account. Refunds of cash sales will be refunded by cheque. Cheque refunds may take up to 5 business days to be processed and will be mailed to the customer or made available for pick-up at either of our locations.
Clearance: Clearance discounts are specific to each product and apply only to items indicated as "clearance." Clearance pricing cannot be combined with other offers, discounts or promo codes. Discount cannot be applied to past purchases. Clearance items are available while supplies last. Stock will vary by individual store. Other restrictions may apply. Clearance items are not eligible for return.
Recently Purchased Items: If an item was originally purchased at a higher price than is currently advertised at Jakes Home Centre or at a retail competitor within 30 days after original purchase, the customer may receive the new lower price. Same exclusions apply as per our price match policy.
**7 Days for Major Appliances and Furniture.
Major appliances and furniture purchases may be returned within 7 days of the date of receipt, with the original receipt. Major appliances include refrigerators 7 cubic feet or larger, washing machines, dryers, range hoods, stoves and more. Jakes will repair it, replace it, or refund the purchase price based on the original method of payment. Furniture includes bedroom furniture, living room furniture, dining room furniture, bar furniture, entertainment furniture, and more. Mattresses and box springs cannot be returned.
Products must be unused in order to receive a refund. Items still covered by the manufacturer's warranty will be repaired at no cost to the customer. Repairs not covered under warranty are the responsibility of the customer.
No returns. Any product that has been special ordered cannot be returned. This mostly applies to furniture. Appliances and other items are reviewed on a case-by-case basis. There are no returns accepted on built in appliances. (Wall ovens/cooktops)
Bedding, pillows and Mattress Protectors:
Jakes reserves the right to refuse a return for any reason and this policy may be updated and changed at any time without notice.